Shipping policy

Shipping Policy

At OraEarth SA, we aim to process and deliver your order as efficiently as possible. Please review our shipping policy below.

Order Processing

  • All orders are processed only once payment has cleared in our bank account.

  • Orders will not be shipped until payment confirmation has been received.

  • Processing times may vary during peak periods, promotions, or public holidays.

Shipping & Delivery Timeframes

  • Once payment has cleared, your order will be dispatched.

  • Delivery typically takes 5–7 working days from the date of dispatch.

  • Delivery timeframes are estimates and may vary depending on your location and courier service.

Shipping Confirmation & Tracking

  • Once your order has been shipped, shipping confirmation and tracking information will be sent to you via email or WhatsApp (where applicable).

  • Please ensure your contact details are accurate at checkout to avoid delays.

Delivery Address

  • Customers are responsible for providing a correct and complete delivery address.

  • OraEarth SA cannot be held responsible for delays or non-delivery due to incorrect address details supplied by the customer.

Shipping Delays

While we do our best to meet delivery timelines, delays may occur due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Factors beyond our control

OraEarth SA will not be held liable for delays caused by third-party courier services.

Shipping Fees

  • Shipping fees are calculated at checkout unless otherwise stated.

  • Shipping costs are non-refundable.

Questions & Support

If you have any questions regarding shipping, please contact us at:
info@oraearthsa.co.za